Refund policy

Delivery & Returns

Returns can be made in-store; however, all monetary transactions for online orders are processed through our online system. This means that no cash or card refunds will be issued at the in-store till point. Instead, refunds will always be credited back to the original online payment method.

Exchanges can also be arranged in-store. Please note, the original purchase amount will first be refunded via our online system to your original payment method. The alternative item(s) must then be purchased in full at the in-store till point.

Delivery & Payment Terms and Conditions

To qualify for Next Day delivery, orders must be placed before 1pm GMT to allow for same-day dispatch. Please note that weekends and UK public holidays are not classed as working days. Any orders placed on a Friday will therefore be dispatched on the following Monday.

Deliveries within the UK are made between 9 am and 6 pm GMT. We are able to deliver to any address where a signature can be provided. Once an order has been signed for - whether by you or another person - the delivery is considered complete and responsibility for the goods passes to you.

We aim to pack and dispatch orders as quickly as possible, usually within 24 hours. During busier periods, this process may take slightly longer. Please be aware that we do not ship on UK bank holidays; any orders placed during these times will be processed on the next available working day.

International Shipping

We offer worldwide delivery. Please be aware that overseas shipments may be delayed due to customs procedures in the destination country. Any additional charges such as import duties, taxes, tariffs or customs fees are the responsibility of the customer, so please check your local regulations for guidance.

On occasion, international parcels may be held by customs, which is unfortunately beyond our control. This can sometimes result in delivery taking longer than expected.

In line with the Distance Selling Regulations 2000, you have the right to cancel your order. However, for ease, you may return or exchange any items within 14 days of receiving your order by contacting us in advance.

Returns and Exchanges

Exchanges

If you would like to make an exchange, please email us at sales@dominostyle.co.uk or call us so that we can reserve the item and confirm stock availability. Exchanges can only be made for the same product in a different size or colour.

Returns Eligibility & Conditions

  • Strict 14-Day Limit: Items must be received back at our store within 14 days from the date you receive your order. Any items returned after this 14-day window cannot be processed and will be sent back to you.

  • Item Condition: Item must be unworn, unused, free from odours, marks or signs of wear with all original tags attached, and in its original packaging. 

  • Footwear: Shoe boxes must be undamaged. Do not use the shoe box itself as external posting packaging.

How to Return an Item

  1. Prepare Your Package: Place the item back in protective packaging along with your original delivery note/packing slip inside the parcel.

  2. Post Your Return: Send your package to our return address using a tracked postal service (e.g., Recorded or Special Delivery) and keep your proof of postage. Returns are sent at your own expense and remain your responsibility until received by us.

  3. Processing & Refunds: You will receive an email once your return is processed. Refunds are issued to your original payment method within 28 days of receipt. Original delivery charges are non-refundable.

Returns in store: You are able to return online orders directly to us in store. 

Collect in store: When collecting your order in store these items must not be tried on in the shop. Items should be taken home to try and returned to store for a refund or exchange if necessary.

Late Returns: You have 14 days from when you receive your parcel to return your items back to us. If the goods are returned outside of this timeframe then the goods will not be accepted and returned to the customer. 

* “New and unused” means items show no signs of wear, marks, or tag removal and are in a re-saleable condition. Returns will not be accepted for non-faulty goods that have been worn, washed, or had their tags removed. For hygiene reasons, we cannot accept returns or exchanges on earrings, underwear, swimwear, gift cards, or sale items. All returns from online orders must be sent to our store at the sender’s expense. Domino Style cannot be held liable for items lost or delayed in transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, earrings and underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dominostyle.co.uk.

Acceptance of order

After you have placed your order, you will receive an email confirming the details. Please note that this email is a confirmation of receipt only and does not represent acceptance of your order.

We reserve the right not to accept an order under certain circumstances. These may include situations where payment authorisation cannot be obtained, shipping restrictions apply to the item, the product is out of stock or does not pass our quality control checks, or if you do not meet the eligibility requirements outlined in our Terms of Service.

In addition, we may decline to process any transaction or refuse service at our sole discretion, for any reason. We accept no liability to you or any third party in relation to withdrawing products from the website (whether sold or unsold), removing, screening, or editing content, declining a transaction, or cancelling or suspending an order once processing has begun