Shipping & Returns
Shipping
All online orders are packaged, dispatched, returned and exchanged from either our shop in Stratford-upon-Avon or Leamington Spa.
If you’re local to our store, you have the option of using our Collect In-Store delivery option.
UK & international deliveries are sent using UPS
| Service | Time | Cost | Carrier |
| Free Delivery on orders over £200 | 2-4 working days | FREE | UPS |
| Collect In-Store (Stratford-upon-Avon or Leamington Spa) | Same working day | FREE | n/a |
| Standard UK | 2-4 working days | £7.95 | UPS |
| Express UK (order weekday before 12pm) | Next working day | £13.95 | UPS |
| Standard Europe | 3-5 working days | £18.00 | UPS |
| Standard America & Canada | 5-7 working days | £40.00 | UPS |
| Standard Rest of World | 5-7 working days | £24.00 | UPS |
Please note that online order terms and conditions remain valid for orders placed online and collected in-store, see below for more details.
For same day dispatch with all delivery methods, order before 12 pm GMT.
Unfortunately we do not ship to Sri Lanka.
Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.
Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.
Please note, delivery times vary depending on destination, above indicators are just a guide.
Returns
14 day return policy for refund or exchange.